Frequently Asked Questions
ORDERING ON MYHERBALIFE.COM – UNITED STATES, Rev. December 4, 2014
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Q: How do I pay my online order by wire transfer?
A: Wire payments must be made using the bank information below. You must reference your Herbalife ID
Number and order number with your transfer.
HSBC Bank USA, N.A.
452 Fifth Avenue
New York, NY 10018
Beneficiary: Herbalife International
Account #: 001846701
Fed ABA#: 021001088 (for Domestic Wires)
Swift Code: MRMDUS33 (International Wires only)
Wire Payment Information
• Members may purchase products from Herbalife by bank-to-bank transaction to complete payment for
an order.
• Please submit payment within 24 hours from the order date to avoid cancellation of this order.
• End of Month – wire transfer must be initiated on or before each country’s designated End of Month
(EOM) day, and must be received and verified by the bank’s report by the 5th of the following month
(regardless of what day the actual EOM falls on).
• Wire transfer orders will be shipped when the correct payment is received by Herbalife.
Q: How do I pay my online order using Pay Near Me?
A: You can pay for your orders with cash at any 7-Eleven® or Family Dollar® store in the continental US, except
in Alaska, Hawaii and Puerto Rico. Please follow the steps below to print out a PaySlip OR you can use the SMS
Text message sent to your mobile device (Apple or Android only) to make a cash payment at your local 7-Eleven
or Family Dollar:
1. Choose a retailer or locate a store
2. Choose "Print" or "Use Mobile"
3. Take your printed PaySlip or mobile device / bar code to any participating 7-Eleven or Family Dollar.
4. Provide cashier with the exact Total for your order.
5. The cashier will hand you a receipt as proof of payment and alert Herbalife that you paid.
Important Information about using Pay Near Me
• You must pay the exact total due for each order, one at a time.
• Each order cannot exceed $1000 limit (including tax). However, you can place multiple orders of less
than or equal to $1,000 using this payment method.
• All orders must be paid on the same-day ordered, by 12:00 Midnight (Pacific Time) to avoid
cancellation. Please note that orders placed on Saturday may be paid for no later than 12 Midnight on
Sunday (Pacific Time).
• From Saturday 6:00pm (Pacific Time) through Sunday 12:00pm (Pacific Time), payments will not be
accepted due to Herbalife System Maintenance.
• Herbalife will be notified immediately that your order has been paid and your order will be released for
shipment following the standard process
• Your printed and mobile PaySlip can be used to pay for future orders at the same retailer.
Q: Will I receive an order confirmation after my order is placed?
A: Yes. You will receive an immediate order confirmation email for your order at the email address you provide.
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