Herbalife Privacy Policy

Last Revised: January 1, 2020

This Privacy Policy (“Policy”) applies to Herbalife International of America Inc. and its U.S. affiliate

entities (“Herbalife”). It applies to all information collected by Herbalife through its online properties

and mobile applications (the “Sites”) where this Privacy Policy is posted. It also applies to

information that Herbalife collects through offline methods. Unless otherwise indicated, this Policy

does not apply to an Herbalife Independent Distributor’s (“Distributor” or “Herbalife Distributor”)

collection or use of information obtained by the Distributor directly from you or from sources other

1. What information does Herbalife collect?

Information You Provide Us Directly

At different occasions, you may provide information directly to Herbalife, first and last name, mailing

address, telephone number, email address, credit card information, banking information, biometric

data, and biographical information (including, but not limited to, date of birth, education, and marital

status). For example, you may provide us with information when using the Sites or when becoming

an Herbalife Distributor or an Herbalife Preferred Member (“Preferred Member”). If you do not

Information About Your Device and Your Use of the Sites

We may gather certain information automatically, such as Internet protocol (IP) addresses, browser

type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamps, your

Site activity (including the Site content you view, mouse movements, mouse clicks, taps, swipes,

and information you view), and/or clickstream data for purposes such as analyzing trends,

administering the Sites, improving the function and content of the Sites, and enforcing our Terms.

We use standard Internet technologies, such as cookies, web beacons, session replay/screen

capture, and similar technologies to collect this information, as explained below in the section on

cookies.

Information from Third-Party Sources

We may receive additional information about you from public and commercially available sources

and other third parties. Distributors may also share information about you with Herbalife. If you

access third-party services, such as Facebook, Google, or Twitter through the Sites, to log in to the

Sites or to share information about your experience on the Sites with others, we may collect

information from these third-party services. We may combine all of the information we collect and

receive about you, both online and offline, and use or disclose it in the manner described in this

orders; communicating with you about your account or transactions, changes to our policies and

other administrative matters, or your questions and comments; to better understand your interests in

order to provide you with promotional information, relevant content, surveys, questionnaires, and

other materials; improving our products, services and operations; and ensuring compliance with our

Company policies and Rules and the law, or as we believe is necessary to protect, enforce or defend

the legal rights, privacy, safety or property of ourselves and others. We also use this information to

validate sales made by Herbalife Distributors, to help Herbalife Distributors search for, communicate

with and validate customers in our systems, and for Herbalife’s compliance purposes. Herbalife or its

authorized third parties may contact you directly for these purposes using various contact methods

described in section 4, “How will Herbalife Communicate with me?”

to issue payments to and report income to taxing authorities, to provide training, and to ensure

compliance with applicable law and Company policies, plans and agreements, including the

Distributorship Application and Agreement.

We may retain your information for as long as needed to: provide you services; fulfill other legitimate

business needs, such as maintaining the proper function of the Sales & Marketing Plan; fulfill our

compliance and legal obligations; and resolve disputes and enforce our agreements, including the

Distributorship Agreements.

3. With whom does Herbalife share my Information?

special offers, promotions, advertisements, and other materials.

Vendors & Service Providers

We may share your information with vendors that perform functions on our behalf. Examples of such

functions include fulfilling orders, delivering packages, email administrative functions, processing

credit card payments, and providing customer service.

Herbalife Independent Distributors

If you are an Herbalife Distributor, Preferred Member, or Customer, we may share your information

with other Herbalife Distributors, including without limitation as part of a Lineage Report which

contains information (such as name, contact information, level or rank, and volume and sales

statistics) on other Distributors and Preferred Members in an Herbalife Distributor’s downline. (The

downline organization consists of all Distributors and Preferred Members that were personally

We may share your information with Distributors to offer and provide you with products and services,

and these Distributors may further share your information as described in their privacy policies. For

example, if you use some of our Sites, such as GoHerbalife.com and our Weight Loss Challenge

Site (HerbalifeWLC.com), your information may be shared with one or more Distributors servicing

those sites. Similarly, if you participate in a Nutrition Club, we may share your information with any of

the Distributors operating the Nutrition Club. We may also share your information with Distributors so

that they can provide you with a more personalized experience, such as recommending products

and services that are most relevant to you. Herbalife Distributors who receive your information are

bound by the terms of their Distributorship Agreement and the privacy and data protection covenants

Legal & Compliance Disclosures

We may also disclose your information: as required by law, such as to comply with a subpoena,

legal proceedings, or similar legal process, including disclosure to authorized third-party auditors; or

when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or

the safety of others, investigate or prevent fraud, or respond to a government request.

Business Transitions

We may share your information if Herbalife is involved in a merger, acquisition, or sale of or transfer

In addition to the sharing described in this Privacy Policy, we may also share information about you

with third parties for any other purpose disclosed to you at the time we collect the information or

pursuant to your consent or direction.

4. How will Herbalife communicate with me?

Herbalife may communicate with you via email, postal mail, telephone, text message, or other

relating to your Herbalife business (if you are a Distributor). In order to validate customer sales,

Herbalife Nutrition may communicate with you via email, postal mail, telephone, text message, or

other means on a regular basis (if you are a Customer).

5. Is my Personal Information Secure?

We take reasonable steps to ensure that the personal information we collect about you remains

accurate, timely and secure. Unfortunately, no data transmission over the internet can be

guaranteed to be 100% secure and while we strive to protect your personal information, we cannot

guarantee or warrant its complete security.

6. How can I Access or Correct my Information?

The Sites are headquartered in the United States. Please be aware that information you provide to

us or that we obtain as a result of your use of the Sites may be collected in your country and

subsequently transferred to another country in accordance with applicable law. Using the Sites

demonstrates your consent to the processing of information as described in this Policy.

8. Children’s Information.

The Sites are general audience websites that are not directed to children younger than 13. We do

not knowingly collect, use or disseminate any personal information from children under the age of

Herbalife, as well as certain third parties that provide content and other functionality on our Sites,

use cookies, web beacons, session replay/screen capture, and other similar technologies for various

purposes, including to analyze trends, administer the website, track users’ movements around the

Sites and to gather demographic information about our user base as a whole.

Cookies are small pieces of information that are stored on computer hard drives. A cookie enables

the entity that put the cookie on your device to recognize it across different websites, services,

devices, and browsing sessions. For example, we may use cookies to recognize you when you

return to the Sites in order to provide you with a better user experience. We may allow third parties

to use cookies on the Sites, but we do not control the use or contents of third-party cookies. Web

browsers often allow you to configure the browser to accept all cookies, reject all cookies, or notify

you when a cookie is sent. If you elect to reject cookies, please note that you may not be able to

take full advantage of the features and functions of the Sites. To learn more about cookies and how

to manage them, please visit http://www.allaboutcookies.org/.

There are other local storage and internet technologies, such as Local Shared Objects (also referred

to as “Flash cookies”), HTML5 local storage and embed scripts, which can operate similarly to the

cookies discussed above. Please note that these technologies are distinct from cookies, and you

analytics and to opt out, click www.adobe.com/privacy.html.

We may use Bluetooth beacon technology to improve the Nutrition Club experience. Mobile devices

that have enabled Bluetooth can receive a signal when in range of a beacon. The signals will not be

received unless the user has turned on Bluetooth, installed an Herbalife mobile application and

respond to Do Not Track signals because there is no current industry standard concerning what, if

anything, websites should do when they receive such signals. We continue to review new

technologies and may adopt a standard if and when one is created.

11. Online Advertising.

We may display advertising on our website and partner with third parties to manage advertising on

other websites for our products and services. We may also partner with third parties, including

business partners, advertising networks, and other advertising service providers, who gather

information about you on our Sites and other sites to provide you with advertisements on the Sites

Some third parties collect information about users of our Sites to provide interest-based advertising

on our Sites and elsewhere, including across browsers and devices. These third parties may use the

information they collect on our Sites to make predictions about your interests in order to provide you

ads (from us and other companies) across the internet. Some of these third parties may participate

in industry-developed programs designed to provide consumers with choices about whether to

receive targeted advertising. Due to differences between using apps and websites on mobile

devices, you may need to take additional steps to disable targeted ad technologies in mobile apps.

within the mobile app or your mobile device. For more information, please check your mobile

settings. You also may uninstall our apps using the standard uninstall process available on your

To opt out of interest-based advertising across browsers and devices from companies that

participate in the Digital Advertising Alliance or Network Advertising Initiative opt-out programs,

please visit the websites operated by the Network Advertising Initiative

located in the European Union, more information is available at http://www.youronlinechoices.eu/.

Please note that even if you use an industry-based opt-out for interest-based advertising, you will

continue to receive generic advertisements and your experience on our Sites may be degraded.

12. Online Forums.

The Sites may offer publicly accessible community forums. You should be aware that any

information you provide in these areas is public and may be read, collected, and used by others who

access them. To request removal of your personal information from these forums, email us

at [email protected]m. In some cases, we may not be able to remove your personal information.

disclosing any information to the operators of third-party websites. We have no responsibility or

liability for the content, actions or policies of third-party websites. The inclusion of links to third-party

websites on our Sites in no way constitutes an endorsement of such websites' content, actions or

policies.

14. Third-Party Functionality.

Some of the functionality on the Sites may be provided by third parties that are not affiliated with

Herbalife. These entities may collect or receive certain information about your use of the Sites,

including through the use of cookies, Web beacons, and similar technologies. Herbalife is not

in accordance with their own privacy policies.

15. Modifications to this Policy.

This Privacy Policy was last updated on the date listed at the beginning of this Policy. Herbalife

reserves the right to change this Privacy Policy at any time. Any changes to this Policy will be

effective immediately upon notice, which may be provided to you by posting the latest version on the

Sites. Your subsequent use of the Sites will be deemed acceptance of such changes. Be sure to

review this Privacy Policy periodically to ensure familiarity with its most current version. By using the

Sites following the posting of changes to this Privacy Policy, you agree to all such changes.

16. What if I have questions?

Herbalife takes privacy concerns seriously. If you have questions or comments, you may contact us

at: 800 West Olympic Blvd., Suite 406, Los Angeles, California 90015 (Attn: Privacy

SUPPLEMENTAL PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

Effective Data: January 1, 2020

Last Revised: January 1, 2020

This Supplemental Privacy Notice supplements the information in our Privacy Policy above and

California law requires us to disclose information regarding the categories of personal information

that we have collected about California consumers, the categories of sources from which the

information was collected, the business or commercial purposes (as those terms are defined by

applicable law) for which the information was collected, and the categories of parties with whom we

share personal information.

We or our service providers may collect the below categories of information for the following

business or commercial purposes (as those terms are defined in applicable law):

• Our or our service provider’s operational purposes;

• Auditing consumer interactions on our site (e.g., measuring ad impressions);

• Detecting, protecting against, and prosecuting security incidents and fraudulent or illegal

fulfillment, customer service, advertising and marketing, analytics, and communication about

Personal information does not include:

• Publicly available information from government records

• De-identified or aggregated consumer information

• Information excluded from the CCPA’s scope, like:

• Provide you the categories of personal information we collect or disclose about you; the

categories of sources of such information; the business or commercial purpose for collecting

or selling your personal information; and the categories of third parties with whom we share

personal information

• Provide access to and/or a copy of certain information we hold about you

• Delete certain information we have about you

You may have the right to receive information about the financial incentives that we offer to you. You

also have the right to not be discriminated against (as provided for in applicable law) for certain

exercising of your rights. Certain information may be exempt from such requests under applicable

If you are asserting your right to access a copy of certain information or your right to delete certain

information, you will be asked to verify your identity before we fulfill your request. This verification

process may require you to provide your Distributorship ID, or other pieces of personal information

that we already hold on you, or, in certain circumstances, a signed declaration under penalty of

perjury that you are the consumer whose personal information is the subject of the request.

We do not charge a fee to process or respond to your verifiable consumer request unless it is

excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we

will tell you why we made that decision and provide you with a cost estimate before completing your

request.

You can also designate an authorized agent to make a request on your behalf. To do so, you must

provide us with written authorization or a power of attorney, signed by you, for the agent to act on

Shine the Light

Residents of the State of California also have the right to request from companies conducting

business in California a list of all third parties, if any, to which the company has disclosed personal

information during the preceding year for direct marketing purposes (e.g., requests made in 2016 will

receive information about 2015 sharing activities). We comply with this law by offering California

residents the ability to tell us not to share your personal information with third parties for their direct

include the name of this Site and “California Resident” as the subject line, and your full name, email

effective date. Your continued use of our website following the posting of changes to this

Supplemental Notice constitutes your acceptance of such changes.

SUPPLEMENTAL NOTICE FOR NEVADA RESIDENTS

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable

information” for monetary consideration to a person for that person to license or sell such information

to additional persons. “Personally identifiable information” includes first and last name, address,

email address, phone number, Social Security Number, or an identifier that allows a specific person

to be contacted either physically or online.